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Bug #5524

Cannot log into RhodeCode anymore

Added by Thierry Wynsdau 10 months ago. Updated 10 months ago.

Status:
New
Priority:
High
Assignee:
-
Category:
-
Target version:
-
Start date:
15.01.2019
Due date:
% Done:

0%

Estimated time:
Sorting:
Commit Number:
Affected Version:

Description

I try to log into Rhodes code with my admin account but it always gives me the error "The server has either erred or is incapable of performing the requested operation".
I can log into the server using my user account, another admin can log in using his account too.
The server is running normally.

adminaccount_notOK.png (64.5 KB) adminaccount_notOK.png login with my admin account Thierry Wynsdau, 15.01.2019 15:31
useraccount_OK.png (97.1 KB) useraccount_OK.png login with my user account Thierry Wynsdau, 15.01.2019 15:31
enterprise.rar (1.14 MB) enterprise.rar Thierry Wynsdau, 15.01.2019 17:03
3031
3032

History

#1 Updated by Marcin Kuzminski [staff] 10 months ago

Hi Thierry,

Could it that somehow you activated maximun number of active accounts? If user cannot log-in maybe the server is not accepting new users because of license limit.
Please consider deactivating 1 or 2 accounts in order to lower the limit of active accounts.

Also check the rhodecode logs for explanation of why 500 error happens.

Best,

#2 Updated by Thierry Wynsdau 10 months ago

Attached you will find the file compressed archive with the file enterprise.log

#3 Updated by Marcin Kuzminski [staff] 10 months ago

Hi Thierry,

It looks again like the same problem as reported here: https://issues.rhodecode.com/issues/5516

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